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The success of our company depends directly on the satisfaction of our customers, through preparedness and the ability of our staff to perform, as well as the quality of our processes.
The company orients itself to the requirements and expectations of our customers with the goal of continually improving customer satisfaction.
The success of our company depends exclusively on the expertise and motivation of our staff on all levels and in all processes. For this reason it is necessary to assess employee satisfaction and to continually improve the expertise and motivation of our employees.
Our process oriented organization reduces interfaces, resulting in low profile, transparent and team oriented structures. Here we are following the principle of: The structure follows the process. Our processes are designed to be aimed at attaining targets and results, and are constantly improved or renewed.
This process management will direct the resources of the company to better serve the customer requirements that result in increased customer satisfaction.